1. Is my device compatible with INGENIUM® ZB mobile app?

iOS devices
Recommended iOS version 8.0 or above

Android devices
Recommended Android version 4.4 or above

 
2. How do I download and install the INGENIUM® ZB mobile app?
The app is free to download and installs like other applications you may already have.
  • For iOS devices, please visit the App Store; for Android devices, please visit the Google Play Store.
  • Search for INGENIUM® ZB mobile app.
  • Download and install as you would with any other application.
 
3. How do I connect the INGENIUM® ZB gateway?
You can connect the gateway with a network cable and a 5VDC power adaptor.
 
4. How do I setup the INGENIUM® ZB gateway?
In the INGENIUM® ZB mobile app, please scan the QR code in the product label to set up your gateway. You can rename the gateway and register a user account.
 
5. Can I control the INGENIUM® ZB gateway from multiple mobile devices at a time?
You can login to the gateway from multiple mobile devices. The INGENIUM® ZB mobile app must be installed on each device.
 
6. What is the maximum number of INGENIUM® ZB lamps / devices that can be connected?
You can connect at least 200 devices in one gateway.
 
7. How close does the INGENIUM® ZB gateway need to be to the INGENIUM® ZB device?
The expected coverage is 30 meters, but the range is much expanded through mesh network.
 
8. Do I need to be connected to the Internet in order to control the lamps / devices?
When your gateway and smart devices are connected to the Internet via a network cable, WiFi, 3G or 4G network, you can control your lights / devices anywhere.
 
9. How do I add new devices to the INGENIUM® ZB gateway?
  1. Log into gateway as an administrator in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Reset your devices according to their reset instructions.
 
10. How do I reset the INGENIUM® ZB lamps?
  1. Turn on the lamps for at least 4 seconds.
  2. Cycling the lamps off and then on within 2 seconds a total of four times. The lamps should be at full brightness, indicating a successful reset.
After reset, the lamps are ready for pairing up to the gateway.
 
11. Why can I not find a newly installed lamp on the mobile app? Why can I not control the lamps via the app?
It means your lamp cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:
  • Check that power is supplied to the lamp. Try to switch off the lamp and then switch on again for re-connection; or
  • Fully close the mobile app and restart it; or
  • Reset your device and add it again to the gateway.
If the problem cannot be resolved, please contact your supplier for help.
 
12. Can I use INGENIUM® ZB lamps without any smart device?
As with other lamps, you can switch INGENIUM® ZB lamps with regular switches ON (100% luminosity with factory default setting or they will stay as the condition prior to power OFF) or switches OFF. To make full use of the Smart Lighting options, please use your smart device or remote controller.
 
13. How do I reset the INGENIUM® ZB 100W dimming modules?
  1. Turn on the lamps.
  2. Press and hold the reset button for 5 seconds.
After reset, the 100W dimming modules are ready for pairing up to the gateway.
 
14. How do I reset the INGENIUM® ZB 250W dimming modules?
  1. Turn on the 250W dimming modules for at least 4 seconds.
  2. Cycle them off and then on within 2 seconds a total of four times.

The dimming modules should be at full brightness, indicating a successful reset. Alternatively, you can press and hold the push button on the module for approximately 10 seconds until the LED indicator starts to flash.

After reset the 250W dimming modules, it is ready for pairing up to the gateway.

 
15. How do I reset the INGENIUM® ZB black remote controller?
  1. Insert the batteries.
  2. Press and hold the scene button, button #3 and button #4 for 5 seconds.
 
16. How do I reset the INGENIUM® ZB white remote controller?
  1. Open the battery cover and switch the slide switch to the upper position.
  2. Press “ALL OFF” button for 6 seconds until its LED light turns off.
 
17. How do I reset the INGENIUM® ZB wall-mounted controller?
  1. Press “ALL OFF” button and hold the button.
  2. Press “Brightness up” button and hold the button.
  3. Hold the buttons for 6 seconds until the LED light on ALL OFF button turns off.
  4. Release “Brightness up” button.
  5. Release “ALL OFF” button.
 
18. How do I connect the INGENIUM® ZB 100W dimming modules?
  1. Connect the red wire of dimming module to the live wire of AC mains.
  2. Connect the white wire of dimming module to the live wire of lamps.
  3. Connect the neutral wire of lamps to the neutral wire of AC mains.
For electrical safety, it is recommended that you use a registered electrician to do any electrical installation work that you need.
 
19. How do I connect the INGENIUM® ZB 250W dimming modules?
  1. Connect the brown wire of dimming module to the live wire of AC mains.
  2. Connect the red wire of dimming module to the live wire of lamps.
  3. Connect the blue wire of dimming module to the neutral wire of AC mains and the neutral wire of lamps together.
For electrical safety, it is recommended that you use a registered electrician to do any electrical installation work that you need.
 
20. Why can I not find a newly installed dimming modules on the mobile app? Why can I not control the dimming modules via the app?
It means your dimming module cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:
  • Check that power is supplied to the dimming module. Try to switch off the dimming module and then switch on again for re-connection; or
  • Fully close the mobile app and restart it; or
  • Reset your device and add it again to the gateway.
If the problem cannot be resolved, please contact your supplier for help.
 
21. How do I configure the INGENIUM® ZB gateway to use Wi-Fi connection?
  1. Power up gateway with LAN cable connection.
  2. Log into gateway as an administrator.
  3. Go to the Setting tab and press “Wifi”.
  4. Gateway will scan the available wireless networks nearby. Choose the wireless network to be connected.
  5. Enter the Wi-Fi password and press OK to confirm.
  6. Unplug LAN cable from the gateway. It will automatically switch to Wi-Fi connection and LED indicator flashes blue color.
 
22. How do I configure the INGENIUM® ZB gateway to use LAN connection?
Plugging the LAN cable to gateway will automatically switch back to LAN cable connection. The LED indicator flashes red color.
 
23. How do I add the INGENIUM® ZB black remote controller to the gateway?
  1. Log into gateway as an administrator in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Take out handheld controller battery for 2-3 seconds.
  4. Press any one of button (1,2,3,4) while inserting the battery. Respective color status indicator lights up, and flashing for successful join in.
 
24. How do I add the INGENIUM® ZB white remote controller to the gateway?
  1. Log into gateway as an administrator in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Open the battery cover and switch the slide switch to the upper position.
  4. Add the remote control to gateway by pressing “Brightness UP” for 3 seconds.
 
25. How do I add the INGENIUM® ZB wall-mounted controller to the gateway?
  1. Log into gateway as an administrator in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Add the wall-mounted controller to gateway by pressing “Brightness UP” for 3 seconds.